How to Ship and what is the Shipping Cost?

Shipping of the order is based on the shipping options available in the respective area or country. Shipping cost may vary and is dependent on the exact location and shipping options. Shipping depends on the product ordered, the total weight of the product, and the location to which the shipping is being done

How Long will My Order take to be Delivered?

A minimum of 3-5 days are required for the processing of the order. Due to factors that commonly affect international shipments, such as delays due to weather conditions, holidays, and custom inspections, shipping times cannot be guranteed.

How can I Track my Order?

You will be sent the tracking id of the orders to the email provided by you, while placing the orders. This tracking id will guide you on the tracking of the package. Please note that the tracking information will be made available only after 2-5 days of receiving the confirmation mail.

Why my Shipment is Delayed?

Shipment may be delayed due to many reasons like bad weather conditions, customs or backlogs. Please note that the tracking information is available only after the order has been shipped from our end.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at storagemart2023@gmail.com. Please note that returns will need to be sent to the following address:
StorageMart, 3rd,Floor Shreeji Complex Dabholi Chhar Rasta, Shreeji Complex, 395006 Surat GJ, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at storagemart2023@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at storagemart2023@gmail.com.

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